Navien, a renowned company in the water heater industry, offers a range of cutting-edge products that have become a preferred choice for many homeowners. Navien tankless water heaters are known for their reliability but can encounter issues like any appliance.
Knowing and addressing potential problems ensures a consistent hot water supply when needed, preventing any inconvenience or discomfort. Moreover, fixing minor issues is more cost-effective than dealing with major breakdowns.
Common Navien Tankless Water Heater Problems
To keep your hot water flowing smoothly, here are some common problems in Navien tankless water heaters and how to fix them.
● Error Codes
Navien tankless water heaters come equipped with built-in error codes to simplify troubleshooting. Here are a few standard error codes and their fixes:
- Error Code E003 – Ignition failure: Ensure the main gas supply valve is open.
- Error Code E004 – False flame detected: Check the electrical cord for proper grounding.
- Error Code E012 – Flame loss: Unplug the unit, clean the intake filter, and restart.
- Error Code E515 – Unusual operation of the PCB: Check the electrical cord’s grounding.
- Error Code E760 – Time to flush your water heater: Refer to the manual or contact a plumber.
For other codes, it’s advisable to consult a service technician.
● Cracked Heat Exchanger
A cracked heat exchanger can lead to the escape of toxic gases and is irreparable. In such cases, upgrading to a newer Navien tankless water heater is the solution.
● Control Board Failure
If your unit repeatedly shuts on and off, it may indicate control board issues. Contact professionals for evaluation and potential replacement.
● Noisy Operation
Unusual sounds from your unit could be due to loose parts, a water line vacuum, a defective pressure valve, or a dirty flow sensor. Professional assistance is recommended to address these issues, especially if the unit is under warranty.
● Recirculating Pump Issues
Ensure the heater is set to recirculation mode as per the user manual. If problems persist, consult a professional to verify the installation.
● Water Isn’t Staying Hot
Several factors can cause a loss of hot water, including simultaneous heavy usage, low gas supply, damaged flow sensor, or a pilot light that won’t stay lit. You can consult a professional for diagnosis and repairs.
● Tripping Breaker
Suppose your Navien tankless water heater trips the breaker. In that case, it may be due to a damaged unit or water leakage into the wiring. If no leaks are found, further electrical troubleshooting is needed.
Navien Tankless Water Heater Not Heating
The flow sensor might be the culprit if your Navien tankless water heater isn’t producing hot water. Try temporarily opening and closing the pressure relief valve near the outlet to resolve the issue.
Sensor corrosion can be a recurring problem for older models, and replacing it with a stainless steel version is recommended. Installing a water inlet filter can also help eliminate water impurities that damage the flow sensor. Consider upgrading to a newer model if problems persist with an aging unit.
Navien Tankless Water Heater Standby Mode
Navien tankless water heaters feature Standby, operational, and error modes. Standby mode, indicated by a green screen, allows the heater to await activation. It may enter standby mode if hot water demand exceeds capacity or the water temperature reaches a safety threshold.
To deactivate standby mode, a simple reset is usually sufficient. This method should successfully deactivate the standby mode and restore your Navien tankless water heater.
So, how do you reset the Navien tankless water heater to deactivate the standby mode? Here’s the guide:
- Press the Back button on the front panel.
- Disconnect the power cord if using a GFI outlet.
- Flip the breaker in the breaker box to the off position, wait 30 seconds, and then restore power.
Navien tankless water heaters are known for their exceptional performance but may encounter problems like any appliance. To prevent common Navien tankless water heater problems and ensure your unit operates at its best, you can do regular maintenance or ask for professional assistance.